Reservation: Please call to schedule your appointment a few days in advance. We do not accept walk-ins however, you may call to see if there are unexpected availabilities. Our therapists are not on call and all of our appointments are based on time slots that may be available for the week. To reserve appointment we do require a credit card or gift card/certificate information. The cancellation policy applies to first time clients as well. Please remember to check your schedule and commit yourself to the time that you have requested your therapeutic session.

Cancellation: Must be made 24 hours in advance to avoid being charged 100% of session. Insurance clients are responsible for paying as cash or credit card clients if they do not cancel within 24 hours. Insurance clients who are charged a cancellation fee are now responsible for paying by cash, credit or check.

First time Clients: We request that you are 30 minutes early. 15 minutes to fill out necessary forms and 15 minutes to prepare your energy to receive work, use restroom etc. If you are an insurance client, please arrive at least 45 minutes early to make sure that you have proper documentation and approval for session.

Clothing/Draping: We do encourage clients to undress to their comfort level. We prefer that the client be fully undressed if we are to work in areas such as your gluts (buttock muscles), hamstrings or quads. We do drape the sheet to protect your privacy but do not for any reason go under the sheet or your underclothing. By being fully undressed you allow the therapist to work freely while still maintaining appropriate therapist/client boundaries.

Hygiene: As a clinical practice, it is important that we be advised that our hygiene must have consistent clean practices to reduce the opportunity for therapists and other clients to be affected adversely by poor hygiene. We humbly request that you would shower if necessary prior to your appointment. This advisory is primarily for individuals coming from labor related work and the gym or athletic training. We reserve the right to request that our clients shower. (This has absolutely never happened!!! No I’m kidding… once! Absolutely never!!!) If you need to shower, we will add $10 to your session total.

Appointment Time: We reserve the right to utilize the session for the best results of the client. Each massage is customized for the client. Some clients need more assessment time than others. Some clients will need a different variety of techniques used than others.

Tardiness: We encourage our clients to set aside time for massage. It is a healing therapy and we discourage just fitting it into your day which may result in tardiness. We regret that we will be unable to reschedule or lengthen appointments. Your appointment will end at scheduled end time.

Gift Certificates: Gift cards/certificates are only good for one year from the date of purchase. We do not assume responsibility to replace lost or stolen gift certificates/cards. Gift Certificates/Cards are purchased for the regular price of a massage and 20% gratuity. Please consider including gratuity to ensure that the therapist who provides exceptional work can be thanked by the gift purchaser and that it is not the responsibility of the client to tip. We do not offer refunds for gift cards/certificates.

Packages: This offer is for regular clients or those desiring to become a regular client and do not have an expiration date. You may purchase a package for yourself and send a relative to redeem a session such as a Household member, in-law, etc… You may add gratuity to the packages that you purchase.